Refund policy

At Radha Boutique, your satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy below.

1. Return Eligibility

You may request a return only if:

  • The product is damaged, defective, or incorrect

  • You received the wrong size, color, or item

  • The product is unused, unwashed, and in its original packaging (tags, labels, box, etc.)

To be eligible, customers must contact us with proof (photos/videos) within 7 days of delivery.

2. Return Timeframe

Return requests must be made within 7 days of receiving the product.
Requests made after this period will not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Sarees with fall/pico done on request

  • Customized or altered products

  • Clearance/discounted sale items

  • Accessories (jewelry, bags, innerwear, etc.)

  • Items showing wear, perfume scent, stains, or damage caused after delivery

4. How to Request a Return

To initiate a return, contact us at:

📧 radhaboutique5252@gmail.com
📞 7057523855

Please share:

  • Your Order ID

  • Reason for return

  • Photos or videos of the product (mandatory)

Our team will review your request and respond within 1–2 business days.

5. Return Shipping Cost

  • If the product is damaged, defective, or incorrect, we will arrange a free reverse pickup or reimburse your return shipping cost.

  • For any other approved return, the customer must bear the return shipping charges.

6. Refund Process

Once your returned product is received and inspected:

  • Refunds will be processed within 5–7 business days

  • Refunds will go to your original payment method

  • COD order refunds will be issued via UPI or bank transfer

Refunds are approved only after quality check.

7. Exchange Policy

You may request an exchange for:

  • Size change

  • Replacement with the same or different product (if stock is available)

If the desired product/size is unavailable, you may choose a refund instead.

8. Damaged or Wrong Product Received

If you receive a damaged, defective, or wrong item:

  1. Take clear photos/videos within 24–48 hours

  2. Email them to radhaboutique5252@gmail.com

  3. We will arrange a free pickup and offer a replacement or refund

Claims without photo/video proof cannot be processed.

9. Order Cancellation

Orders can be cancelled before shipping only.
Once shipped, the order cannot be cancelled and must go through the return process.

10. Contact Us

For questions about our return and refund policy, contact:

Radha Boutique
📍 Ap Rahata, Dist. Ahilyanagar, 423107
Nagarmanmad Road, Near SBI Bank, Radha Boutique
📧 Email: radhaboutique5252@gmail.com
📞 Phone: 7057523855

We’re here to help and ensure you have a safe and enjoyable shopping experience with Radha Boutique.